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How Can We Help?

General

For Individuals

For teams

For companies

For admins

FAQs

Lucky Carrot is a recognition platform designed for teams and individuals who show and practice appreciation culture among their peers.
The recognition platform is free of charge both for teams and individuals. The charge for business accounts makes up 5$/monthly per user. To learn more about pricing, please check out price packages.
A carrot is a virtual unit sent as a thank you note. The collected virtual units may be redeemed for gift cards.
The collected virtual carrots may be redeemed as gift cards and fun experiences chosen from our international catalog.
The process of receiving the rewards is handled by Lucky Carrot.
No, you cannot cash out the received carrots on your account or have prepaid access. The collected virtual carrots may be redeemed only via gift cards. For details, please refer to our Terms and conditions.
The daily limit of sending, purchasing, and redeeming cannot exceed 1000 carrots which equal to $500.
Your personal space is the platform where you can send carrots to anyone you want, including your teammates, partners, peers etc.
As an individual, you can purchase your carrots or receive them as a thank-you.
You can either redeem them into gift cards or send them as recognition.
In your personal space, you can send carrots to anyone by typing their email address or using our various integrations.
One virtual carrot is worth 1$
If not claimed, the sent virtual carrots expire after one month (30 days) period, and they are returned to the sender.
Via email, and reminders.
Virtual carrots may be used during events, webinars, community meet-ups.
A team workspace is a platform that may be created by anyone, where they can invite their peers.
You can invite your peers via their emails from workspace settings or from the setup widget on the timeline.
You may get your virtual carrots In the team workspace. The workspace creator (admin) sets up a carrot allowance for everyone.
No, in the team workspace the virtual carrots are used as a thank-you note and cannot be converted into gift cards. To enable the “Rewards” feature, please upgrade your package into premium.
No. In team workspace there are two separate balances: a balance to send and a balance to receive virtual carrots.
Company creates its own profile, invites all the employees where the recognitions are sent among peers (internally in the company workspace)
Workspace owner/admin sets monthly carrot allowance which is provided on the first day of each month. (not sent carrots are burnt out at the end of the month)
Redeem them into gift cards and fun activities from our international catalog.
The Lucky Carrot team provides the e-gift cards instantly via email, or in some cases within 7 working days.
No, they can be used only inside your company workspace․ Those carrots are not related to your personal balance in your personal space.
Once you have registered your account, you need to set up your company core values. By default, you get six virtual carrots as your monthly allowance. The number of carrots may be changed. You may invite your teammates via e-mail or various integrations (Slack, Zoom, etc.).
By default, one carrot is equal to a gift card worth $1. The value of one virtual carrot may be modified upon request.
The analytics of peer-to-peer recognition gives you insights into employee interaction and disconnection. It helps you to detect disengaged employees and predict possible turnover. The analytics is showcased via our Interaction graph, Leaderboard, engagement surveys and more.
Monthly Service fee is paid by the end of each month. The cost per user is $5. Payment for rewards by default is charged per-redeem from the attached payment method. For a monthly charge, please contact us.

General

Lucky Carrot is a recognition platform designed for teams and individuals who show and practice appreciation culture among their peers.
The recognition platform is free of charge both for teams and individuals. The charge for business accounts makes up 5$/monthly per user. To learn more about pricing, please check out price packages.
A carrot is a virtual unit sent as a thank you note. The collected virtual units may be redeemed for gift cards.
The collected virtual carrots may be redeemed as gift cards and fun experiences chosen from our international catalog.
The process of receiving the rewards is handled by Lucky Carrot.
No, you cannot cash out the received carrots on your account or have prepaid access. The collected virtual carrots may be redeemed only via gift cards. For details, please refer to our Terms and conditions.
The daily limit of sending, purchasing, and redeeming cannot exceed 1000 carrots which equal to $500.

For Individuals

Your personal space is the platform where you can send carrots to anyone you want, including your teammates, partners, peers etc.
As an individual, you can purchase your carrots or receive them as a thank-you.
You can either redeem them into gift cards or send them as recognition.
In your personal space, you can send carrots to anyone by typing their email address or using our various integrations.
One virtual carrot is worth 1$
If not claimed, the sent virtual carrots expire after one month (30 days) period, and they are returned to the sender.
Via email, and reminders.
Virtual carrots may be used during events, webinars, community meet-ups.

For teams

A team workspace is a platform that may be created by anyone, where they can invite their peers.
You can invite your peers via their emails from workspace settings or from the setup widget on the timeline.
You may get your virtual carrots In the team workspace. The workspace creator (admin) sets up a carrot allowance for everyone.
No, in the team workspace the virtual carrots are used as a thank-you note and cannot be converted into gift cards. To enable the “Rewards” feature, please upgrade your package into premium.
No. In team workspace there are two separate balances: a balance to send and a balance to receive virtual carrots.

For companies

Company creates its own profile, invites all the employees where the recognitions are sent among peers (internally in the company workspace)
Workspace owner/admin sets monthly carrot allowance which is provided on the first day of each month. (not sent carrots are burnt out at the end of the month)
Redeem them into gift cards and fun activities from our international catalog.
The Lucky Carrot team provides the e-gift cards instantly via email, or in some cases within 7 working days.
No, they can be used only inside your company workspace․ Those carrots are not related to your personal balance in your personal space.

For admins

Once you have registered your account, you need to set up your company core values. By default, you get six virtual carrots as your monthly allowance. The number of carrots may be changed. You may invite your teammates via e-mail or various integrations (Slack, Zoom, etc.).
By default, one carrot is equal to a gift card worth $1. The value of one virtual carrot may be modified upon request.
The analytics of peer-to-peer recognition gives you insights into employee interaction and disconnection. It helps you to detect disengaged employees and predict possible turnover. The analytics is showcased via our Interaction graph, Leaderboard, engagement surveys and more.
Monthly Service fee is paid by the end of each month. The cost per user is $5. Payment for rewards by default is charged per-redeem from the attached payment method. For a monthly charge, please contact us.