Frequently Asked Questions
We have listed here all the frequently asked questions. If you can't find an answer to your question, please do not hesitate to Contact Us.
The Awesome Admin who could be the HR manager and/or the CEO is the owner of the account.
The Awesome Admin sets up the settings of the company, invites and edits the users.
Just register for the 45 day free trial, set your company values, rewards and invite users. And all of this will take you less than 10 minutes. If you want a quick demo, please request a demo, write us an email, reach out via live chat or just call us.
The free trial gives you access to all the features for 2 months, without the need of providing us with credit card or billing information.
No. There are no long-term contracts or commitments from your part. You can cancel your Lucky Carrot account anytime.
No, it doesn’t. However, the good news is that it's absolutely mobile-responsive. Just add the Lucky Carrot page to your home screen in the menu and access it easily and quickly.
Our state-of-the-art system uses environment servers protected by biometric locks and 24-hour surveillance. Our network is protected by an enterprise-class firewall, and all Kudos plans include 256 SSL encryption to keep your data safe. In addition to all that, our system includes extra security features at the Account and User levels.
Currently, we accept Visa, Mastercard and American Express. We also offer annual contracts as well as discounts for enterprise and charitable clients.
Yes, we do have discounts. If you have more than 200 employees at your company, please contact us by phone, live chat or simply send us an email and we will provide you one.
Yes! Depending on your team specifications we have discounts for long-term payments and partnerships. Contact us for more details.
The monthly service fee for Lucky Carrot is flat. $2.50 per employee per month (i.e., for a company with 60 employees the service fee is $150.00/month). The amount spent on rewards is decided based on your internal reward budget which may fluctuate. At the end of each month you only pay the total amount of redeemed gift cards. In the “Company Redeems” page you will see all the redeems and the utilization of rewards. To effectively measure how much to pay for monthly rewards you can use this formula: Number of employees x monthly allowance x utilization percentage.
Usually, it takes 2-3 working days, but sometimes it might take up to a maximum of 7 working days to deliver a physical gift card to your office. However, in the case of international gift cards, it only takes us a couple of seconds to email you your gift card link.
Lucky Carrot fits Small, Medium and Large Businesses. Of course, employee engagement is always a priority, especially now that worldwide employee turnover rates are exponentially growing.
Studies show that employee-of-the-month, certificates or rare bonus approaches do not help keep the engagement, productivity and fun at your workplace.